Error 30030


Description
The error 30030 can occur on the Mediaplus AICC standard version.

Cause

This error can occur for a user whose first or last name has changed after he or she consumed at least one Mediaplus licence.
It can occur with the Syphadis since this platform was changed in compliance with the AICC "last_name,first_name" standard (from the previous "last_name first_name" format).


Solution
Contact the MEDIA plus technical support hotline.